Staff Site Reliability Engineer - Developer Experience

Description

Sprout Social is looking to hire a Staff Site Reliability Engineer to the Engineering team.

Why join Sprout’s Engineering team?

With collaborative cross-functional teams that span mobile, front-end, back-end, QA and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career. 

What you’ll do

• Create “Paved Roads”: standard production-ready technology that all of our engineering teams can leverage to deliver value quickly.
• Deliver a reliable, scalable, secure, and cost-effective build pipeline to empower engineers to develop and release their code with confidence using technologies like Jenkins, Docker and Kubernetes.
• Work to improve all aspects of engineering through automation, observability of metrics, and clear processes in order to build sustainable and fault-tolerant solutions.
• Partner closely with product engineering teams to provide subject matter expertise to ensure excellent outcomes on new feature releases and critical functionality.

What you’ll bring

We are looking for a creative, collaborative, highly motivated, and pragmatic engineer to help us design and build reliable, scalable, performant systems that empower engineers to rapidly and safely deliver value to our customers. If this sounds like you and you want to be on a team that has a huge impact across all of engineering, we’d love to talk with you!

The minimum qualifications for this role include:

• 7+ years building and maintaining reliable, scalable systems in a Linux/UNIX environment
• 5+ years experience with one or more infrastructure-as-code or configuration-as-code tools, such as: Terraform, Chef, Ansible, SaltStack, etc.
• 3+ years experience operating, configuring, and maintaining build and CI/CD pipelines such as Jenkins, Travis CI, CircleCI, etc.

Preferred qualifications for this role include:

• 5+ years with one or more Cloud providers; AWS, GCP, or similar
• 3+ years experience with one or more of Kubernetes, Logstash, Elasticsearch / OpenSearch 
• Experience in at least one programming language, such as Python, Java, Golang, or Ruby

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experiencing Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Making a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to site reliability engineering
• Learning about and make improvements to our build pipelines, deployment tooling, and on-demand sandbox environments
• Starting to familiarize yourself with how we use Terraform, Chef, and Kubernetes to deploy infrastructure, configuration, and code changes

Within 3 months, you’ll start hitting your stride by:

• Completing your first end-to-end project delivering improvements to our CI/CD pipelines
• Gaining familiarity with our platform architecture
• Learning about our tooling supporting Sprout’s platform and web software development lifecycles (SDLCs)
• Using our observability tools to troubleshoot production performance or stability issues
• Joining our on-call rotation (don’t worry we’ve got your back!)
• Participating in code reviews and giving feedback to team members
• Contributing to our team’s culture of continuous improvement through retros and experimentation-oriented thinking
• Writing design documents for new tooling and processes, gathering feedback from peers, coordinating dependencies, and being a domain owner for a new project
• Proactively identifying, advocating for, and making high impact improvements to reduce operational toil

Within 6 months, you’ll be making a clear impact through:

• Successfully migrating critical builds to a greenfield CI/CD environment to reduce friction for releases and increase reliability
• Partnering with product teams to deliver build and deployment solutions at scale that enable powerful features for our customers
• Debugging reliability and scalability issues across our build, deployment, and integration environments using multiple application stacks and infrastructure technologies
• Completing an impactful project that is well-baked, bug-free, and released to the whole engineering organization
• Working and communicating effectively with other groups across the organization to ensure big-picture alignment and encourage cross-team collaboration
• Forming a career growth plan with your manager and beginning to work towards it

Within 12 months, you’ll make this role your own by:

• Being the go-to expert of your teams’ systems at the company
• Owning cross-organizational projects, demonstrating project management skills, consensus building, and strong leadership
• Actively mitigating risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle
• Leading technical architecture meetings 
• Identifying technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production
• Mentoring junior engineers, helping them level up technically
• Building connections with members from other teams through active networking and community building
• Having opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers
• Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. You can confirm the pay zone for your specific location with your recruiter during your interview process. For this role, our current base pay ranges for new hires in each zone are:

• Zone 1: $190,000 to $235,000 USD annually
• Zone 2: $180,000 to $220,000 USD annually

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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